This is usually caused by one of two types of errors:
Caution: Please do not remove or re-insert the USB drive unless instructed by a NightShift support representative
If you must remove or re-insert the USB drive, please follow these instructions:
Failure to follow these steps may result in corrupted files and require a complete NightShift re-installation to the USB drive.
To activate your NightShift router, you must be connected to the NightShift router with the device that you are using to perform the activation. We recommend performing the activation from a PC or Mac computer.
The device can be connected to NightShift by either by Wi-Fi (wireless) or Ethernet (cable).
For basic hadware setup please see our Get Started page.
On the front of your NightShift router there are several blue lights. Please validate that:
If any of these lights are not on, please revist the setup diagrams on the Get Started page.
Click here to reload this page. Once your hardware is setup correctly, you will no longer see this page.
If none of the above helps, we have several options which you can use to reach out for help.
In the bottom right corner of the screen you should see a small box. Click on this box to open a chat with a NightShift support representative.
Our support email address is email@example.com. Please include the email address attached to your NightShift account and your phone number in the email message.
Our support phone number is 1.888.431.3768
For other questions about NightShift, please see our Frequently Asked Questions (FAQ) page.