NightShift Activation Error

Your network configuration is not yet ready to complete the NightShift activation.

This is usually caused by one of two types of errors:

  1. You are not connected to the Internet through the NightShift router.
  2. Your NightShift router is not yet online.

Caution: Please do not remove or re-insert the USB drive unless instructed by a NightShift support representative

If you must remove or re-insert the USB drive, please follow these instructions:

  1. Power off the NightShift router. There is an on/off switch beside the power plug on the back.
  2. Remove or insert the NightShift USB drive.
  3. Power on the NightShift router.
  4. Wait until all the lights on the front are lit. This can take a couple minutes.

Failure to follow these steps may result in corrupted files and require a complete NightShift re-installation to the USB drive.

Please follow the steps below

Step 1: Check Hardware Setup

To activate your NightShift router, you must be connected to the NightShift router with the device that you are using to perform the activation. We recommend performing the activation from a PC or Mac computer.

The device can be connected to NightShift by either by Wi-Fi (wireless) or Ethernet (cable).

For basic hadware setup please see our Get Started page.

Step 2: Check the Router Status Lights (LEDs)

On the front of your NightShift router there are several blue lights. Please validate that:

  • The WAN/Internet light is on. This indicates that the router has a basic connection to your modem. The WAN light is indicated by a globe with a satellite around it.
  • The USB light is on. This indicates that the NightShift USB drive is present. The USB light is indicated by a symbol that looks like a sideways pitchfork.
  • Both the 2.4Ghz and 5Ghz wireless lights are on. This indicates that your router can talk to devices on both wireless frequencies.

If any of these lights are not on, please revist the setup diagrams on the Get Started page.

Step 3: Reload This Page

Click here to reload this page. Once your hardware is setup correctly, you will no longer see this page.

Step 4: Contact NightShift Support

If none of the above helps, we have several options which you can use to reach out for help.

Online Chat

In the bottom right corner of the screen you should see a small box. Click on this box to open a chat with a NightShift support representative.


Our support email address is Please include the email address attached to your NightShift account and your phone number in the email message.


Our support phone number is 1.888.431.3768

For Other Questions...

For other questions about NightShift, please see our Frequently Asked Questions (FAQ) page.